FAQS

I’m not sure if an item will work with my home decor – what should I do?

We're here to help you find the perfect thing - give us a call! Ask for Aviella; she's a pro with customers, helping to determine if the size and scale will work in your room, and she may even have a better suggestion you haven't thought of. We want to ensure our customers are completely happy.  With the exception of Made-to-Order or custom items, most of our products may be returned within 14 days (note that some items such as furniture and rugs may incur restock fees). 

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Can I save items in my shopping cart for purchase at a later date?

Yes. Items placed in your shopping cart and not purchased immediately will remain there for 30 days. Your saved shopping cart is accessible only via the computer that created it, unless you log into your Cottage Furnishings account before adding items to your cart. If you add items to your cart while you are logged into your account, you can access your saved shopping cart by logging back into your account on any computer for 30 days.

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Can I check on the status of my order?

If you created an online account with us and were logged in while placing your order, you will be able to view the status of your order in the "My Account" section. For all orders (even those placed as a guest), we will send email updates when your item or items are ready to ship, along with a tracking number.  Note that not all items may not arrive in the same box or at the same time.  Estimated shipping times can be found on the product page.

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Can I cancel or change my order?

Online orders may be changed or canceled ONLY if we are contacted within 24 hours of when the order was first placed.  Reach us at the store at (949) 497.3121 during our normal business hours and please have your order number and information handy.

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What if my order arrived damaged?

It is essential that you contact us immediately if items arrived in a damaged condition, as well as documenting the damage with photographs of the item, shipping box and any packing material. We will use these photos to determine if the damage is the fault of the craftsperson/artisan, or of the shipping company.  Also for freight deliveries, you MUST be present to inspect your items.  If there is any damage we MUST be notified immediately, and you should not sign off and accept damaged merchandise from the driver unless it is noted on the freight shipping paperwork.  With the proper documentation, we will be able to order a replacement item to be sent or issue a refund and have the item returned.  Do not discard the packing materials and shipping box, as these will be required to process the return.

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Can I pick up my order from your store?

Please contact us if you are located in the Laguna Beach area and would prefer your order be shipped to our store. In most cases, items shipped to our store instead of your residence will still be charged a shipping fee.

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Do you provide interior design assistance?

We love all styles of cottage and coastal furnishings and decor, and have many resources to help find the perfect item for your home.  For customers in the local Laguna Beach area, we are able to loan out items that we have in-store for you to test them out in your own home to see if they work with your decor.  That being said, we do not offer full scale professional interior decorating/design services. 

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