Customer Service

Creating an Account

Why would you want to register? Well, for starters it makes your online shopping faster and easier. Your billing and shipping addresses are securely stored with us so you won’t need to enter them every time you place an order. For those who like to send gifts, you can also store a number of different addresses to select from at checkout. You will also be able to login to your account to check the status of your orders and your order history, or save favorite items to a wish list. Your registered information will be securely stored with us, and you can add, delete, or change your information at any time using your password. Just click on the “my account” link at the top of the page to get started.

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Payment Options

Cottage Furnishings accepts MasterCard and Visa. Credit card payments are authorized for the full amount of your purchase via our secure payment gateway at the time your order is placed. From time to time Cottage Furnishings will issue coupon code discounts which may be applied to the order total on the shopping cart page.  Sorry, at this time Cottage Furnishings Gift Certificates are not able to be used/redeemed for online purchases.

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Sales Tax

7.75% tax is added to all orders shipped within California.

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Delivery Times

We make every effort to get your merchandise to you as soon as possible. Items that we have in stock ship within 2 business days. Many of our items ship direct from our vendors and artisans, or are custom made. Please be patient as delivery times for these items will vary widely. You can find a reasonable estimate of the delivery time as well as the shipping method (standard shipping or freight delivery) specified on every product page. It is important to note that these are estimated shipping dates only and are subject to availability of products and/or manufacturer's availability. If a product you have ordered is out of stock or on backorder, we will contact you with a shipment date and you can decide to either keep the order as is, cancel the item or cancel the entire order. Occasionally issues arise that may lead to additional production time, such as our artisans experiencing a backup in production. If this is the case you will be alerted as soon as we are made aware that a problem exists.

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Backorders

We work to provide the best selection of products to our customers, but every so often demand exceeds our supply. If after placing your order you receive an emailed backorder notice, it will specify an approximate ship date for your merchandise. If you do not wish to wait until the due date, you may cancel the order and your card will be refunded.

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Canceling an Order

Online orders may be changed or canceled ONLY if we are contacted within 24 hours of when the order was first placed.  Reach us at the store at (949) 497.3121 during our normal business hours and please have your order number and information handy.

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Check on Status of an Order

If you created an online account with us and were logged in while placing your order, you will be able to view the status of your order in the "My Account" section. For all orders (even those placed as a guest), we will send email updates when your item or items are ready to ship, along with a tracking number.  Note that not all items may not arrive in the same box or at the same time.  Estimated delivery times can be found on the product page.

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Gift Certificates

Cottage Furnishings gift certificates are available for $25-$300, to be mailed directly to recipients, and will be sent free of charge via US Mail to anywhere in the US. At this time gift certificates are ONLY able to be used towards in-store purchases in our Laguna Beach location, and may not be redeemed for online purchases. To purchase a Cottage Furnishings Gift Certificate, click here.

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